This person was later let go by LGI or quit. Hi Josh, we are disappointed to hear your feedback. In order to access the portal, you must verify your identity, create a password, and consent to the terms and conditions. Kevin Wilkins I offered to increase my deposit, pay them a penalty etc etc but to no avail. My sales guy, Tommy, was marvelous. Wheres the lawyer or attorney? But it is May, 2022, and almost nothing has been done. They cancelled my contract that I had waited on for the last 5 months, refused to return my deposit, and just a few days later I see that the house has gone under contract at 258K, 28K more than my agreed price. He said he communicated to the building manager. Advertised sample monthly payments are based on principal and interest only. Find your next home in Palm Coast by LGI Homes, located in Palm Coast, FL. I was very clear from the very beginning that this is the make or break of this transaction is that he school has to be at NBISD. CAL DRE #02064225, LGI Realty - California, Inc. Renderings, pictures, square footages, floor plans, features, and colors are approximate for illustration purposes only. Yes. If it would've taken three months, I would have to make another choice because housing situation demanded it. They went ahead and did the very first steel underneath the cross base. Congratulations on becoming a homeowner! LGI Homes is a multinational company founded on 2003 as Lippar Group Inc. with its headquarters located at The Woodlands, Texas, U.S. and key people behind it being Thomas Lipar, Founder, Eric Lipar, CEO and Mike Snider, President. LGI told us that our home would be ready by Sept. originally December 4, 2022 my wife and I met with Sales Executive guy Mr. Steven Gonzales at his office 18721 Quiet Range Dr. Elgin, Tx 78621 about buying a new home from LGI Homes. Anyone can write a Trustpilot review. Get the warranty work done! John Carter is who my claims always get assigned to and out of about 6 claims I put in, 2 were taken care of. I closed the 18th, but I was told the Friday before that, You will be closing on Monday. I was, Okay. We did a lot of shuffling. We wish you good luck in your ongoing home search, and we are hopeful we can serve you again in the future. I had told him specifically where I wanted the house. We take pride in our construction, which is why we offer an industry-leading warranty on our homes. Desired outcome: He got me one of the planks from the flooring that's installed because I love this floor. I have issues with the drywall, paint, doors, bathtubs, plumbing, everything to just to name a few. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. He told me all the issues that we might have up ahead. We are really sorry. I don't even need an apology. Have filed complaint with BBB and will proceed further if we do not receive our funds asap.. RED FLAGS regarding LGI. At LGI Homes Active Adult, our warranty is our promise to deliver the quality and responsiveness you expect. LGI homes are pretty basic, but they come with some great upgrades. 8770. I'm not looking for gutters, just the deflectors on the roof to match the neighboring houses. Tell me that we are going to close October 27 or around there. He said, Yes, we'll definitely close on October 7, if not, maybe a week. That's November 10. However, Keith our loan advisor made up for it. Kevin Wilkins. Brooksville, FL 34602 The texture in the wall looks so bad in so many places. But since he was busy, some other representative took over. I used Loan Depot as my lender. What can I do. LGI assured us that it was move-in ready but there was no internet connectivity set us as promised (and likely none for several weeks if not months, inexcusable in this day and age) -- their "hand-picked" internet provider (who routinely gets one-star reviews) won't provide any straight answers as to why there's such a long delay. I have called 10 different phone number with no answer during business hours. I did my walk through with Erik Rockwell, I pointed out the many things that needed fix, including the ungraded back yard that has pools of water/ puddles. Should I just back out? My friend said, Don't back out. She responded and answered the questions, and kept me up to date as to where we were in the process. If you are buying in California, you get solar included! Companies can ask for reviews via automatic invitations. I've had about seven. We told Mr. Gonzales that we live in an apartment and that are our lease is not up yet. They have yet to come and repair that. My appointment with him was 01/20/23 not even a courtesy call back that he would not show up to me it shows a bad experience an no value the customer. Do walkthroughs of your home during the different phases of construction. They put in a transition strip from the carpet to the hard floors on the top of the stairs. Richard Day We are happy to hear that you had a great overall experience with our team. Thank you. WV Martha Rose, Broker. Snow and rain was also able to enter some homes due the damage, leaving homeowners facing leaks and water damage. Wont never recommend anybody to this company. They claim that my client clicked on one of their ads on Instagram and I cannot be registered as the buyers agent nor will they pay a commission to me. 4. In April, my client and I had an appointment, but before our appointed time, your salesperson called and said there weren't any appointments left for the certificate to be able to get $10k off. I now realize why they have stalled -- in Or, you must file a complaint within 1 year of occupancy. I had to wait for those floorings to be installed before I could physically move in. The only time I heard from your sales agent was when I reached out to him. Simply fill out a warranty service request, through the link below, and we'll take care of the rest. I initially talked to one guy. Thank you for choosing LGI Homes and we hope you continue to enjoy your new home for years to come. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. LGI Homes is a leader in the home construction industry. I filled out the contact form, and someone reached out. And come November 11, still not ready. Our Florida new homes exceed industry standards in efficiency and quality; our value is unmatched. Water was leaking out of the hallway light fixture. Nothing on our website should be construed as legal, accounting or tax advice. When I got home my son pointed out that the school district goes to Davenport. BC721730. Congratulations on your new home! Other fees such as taxes, insurance and HOA are not included and will increase the sample monthly payment amount. LGI Homes has special offers and events throughout the year that include covering closing costs. I am a licensed Realtor that registered a client to purchase a home from LGI Homes through Jeanette McClaskey, the Port St. Lucie LGI sales rep. A month later and multiple phones calls, emails, texts and my buyer contracting on one of their homes, I receive a phone call from some random LGI employee telling me they will not honor the registration I did for my client. The stucco is starting to crack. There's no true traffic 'cause it's kind of pear-shaped housing development, so you gotta try to come out the same way you went in. Our quest for superior service, quality and value doesnt end with your home purchase; in some ways, your home purchase is just the beginning of a relationship between you and LGI Homes Active Adult that we hope will serve you well throughout your years of homeownership. BC721730. That's fine. The estimated closing date will probably change. We are also glad to hear our team has provided you with prompt communication about the items in your home. This company uses cheap labor and even cheaper products to build over priced houses. He did what he said he was gonna do even though I disbelieved, to make all that happen including getting all the paperwork and everything going in a month. When she lifted it up, it's all scratched. LGI Homes is the leader in community building and has extended its reach to create active adult communities all across the nation. Thank you. Equal Housing Opportunity LGI Homes, Inc. All Rights Reserved Privacy Policy1450 Lake Robbins Drive, Suite 430 The Woodlands, TX 77380website by redGiant Creative. And we both brought another friend. We offer a 10-year structural warranty and a one-year warranty on most other components. They are not being very helpful. As far as the home, there was damage. As time went on. Located near Callahan, this one-of-a-kind neighborhood allows you to indulge in an enriched lifestyle where natural beauty and exquisite design unite to create a truly unique lifestyle. Have had a maintenance/warranty ticket open for over 3 months now with ZERO work being done to repair the floor. [protected] Rutherford West - 1568 Nature View Loop, Driftwood, TX 78619 The construction managers werent the best- we had to tell them about multiple problems and some never got fixed. Other fees such as taxes, insurance and HOA are not included and will increase the sample monthly payment amount. 6/26/2021. Were just happy we did because of the turnout of how everything ended up. Im sure this is not a one-off complaint. On July 1, LGI Homes agreed then to move their closing date to the first week of August (all this via email). Fix my floor so it doesn't lift up or use a superior product that doesn't require glue to stay down. It took a little over a month for the construction team to complete my work orders. 2. They said my warranty was expired and that it was not a builder defect. There were tiles missing in the bathroom. They already rented it out, too, because I told them, I don't want to pay any extra, so please rent out my unit first if possible.. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Casey Law, representing. The flooring was installed over a 1 1/2 day period and was not installed properly. He did the walkthrough of the house. The tiles started cracking in the dining room and kitchen. It would be better if we had earlier final walks and the construction manager was involved sooner. NV License No. On the day of, Carrie reached out and got our closing to go through after issues with paperwork transfers. Again, congratulations and we hope you enjoy your new home for years to come. LGI Homes Maryland, LLC. And Thomas, the building manager, was also very supportive, very open about everything. Thank you. I got a couple emails from him here and there. Why do yall waste people time??? Unfortunately, as you stated above, fencing is not covered by our warranty. And the community is super quiet. She right away put an order. With all the closing costs and everything they covered, LGI was a no-brainer. Hi Donald, thanks for taking the time to leave a review! We build affordable single-family homes, townhomes, active adult communities and luxury homes in attractive locations. As you can see by the attached photo, it is only 62 in the house. Wow, good information. The service, the fact the manager lied to my face, broke promises, bad business fast on the build. And there was no water boiler. Be the first one to find this review helpful. And the first representative I spoke with on phone, Lawrence, was very friendly. I will never recommend this company to anyone. 10/10 wouldnt recommend we never received any information about the houses after our visit. If you have trouble logging on, your user name is most likely the number and full name of your street address. I came over here and I liked the community. We have been living in Bauer Landing for 4 years now. Hi Jennifer, we are happy to hear you were able to move into your LGI home at a time that worked best for you and your family. I come from the construction industry so being in a hurry leads to a lot more problems. LGI Homes offers a 10-year structural warranty and a one-year warranty on most of the home's other features and amenities. Its location on this page may change next time you visit. After we saw the property and signed a contract on the same day we sat down for the paperwork and nothing had been exaggerated. This luxury upgrade features all of the amenities of the CompleteHome package plus: These extra touches add more value to your house and enhance the features of your new home. I cannot in good conscience recommend LGI homes. Ultimately, I had to replace the entire unit outside because it went bad from having been left leaking and turned on. That was completely fine. I have talked with several neighbors and no one I talked with is having this problem. Each time, the LGI employee in charge of warranty work, Mr. Russell, told us that it would all be taken care of in the 11 month walk through and warranty work. I'm one of only two people that live in the community. We are happy to hear you had your items and concerns resolved. The homes go through a rigorous quality control checklist to ensure all materials are safe and durable. Check out the following home designs to see which one is right for you. They're working on replacing it. 3. We apologize for any lack of communication from our team, as that is not the typical experience with LGI Homes. It felt like maybe he didn't want me here because I'm not American. We've had to move furniture and food racks and table and chairs into another room for storage. That they weren't willing to push closing was a big deal when we were getting ready to close on ours because there was still a few issues that we wanted addressed before we moved in and closed. I was in contract to buy a SFR property in Charlotte, North Carolina and had paid a $5K earnest money deposit. And I was told I could wait for Lawrence until he was done. Terrible company that doesn't honor their new home warranties. Explore Our Premier Locations There were a lot of things that were not getting done, at least in a week, so I kept sending him messages. LGI used good materials like hardy plank on the outside of the house. He wasn't like a salesman that was really pushy. To help keep you on track, we've compiled a checklist of some regular maintenance items that need to happen throughout the year. And he made me understand that I was, and so I was doing it. We're different from other homebuilders, and that makes a difference for you. Square footages are approximate and may vary in construction. What are the apartment people gonna do? Thats not me. Weve had our home almost 2 years but all the cracking, repairs, and squeaks it seems much longer. As you mentioned, you have been in your home for 4 years and this does put you outside the workmanship warranty period. lush front yard landscaping and a 10-year structural warranty. Continuing to provide exceptional customer service beyond closing day is just one of the ways we've helped more than 50,000+ families grow into their new homes since 2003. And even now, he's still in contact. Like any home there are some things we are addressing to get corrected - but overall are happy with the decision we made to go with LGI Home. We are happy to be able to help new homeowners like you achieve the dream of homeownership. Share your photos and videos with others to prove the truth of your words. Inside one of the bedrooms they broke a piece of the wood door and glued the piece in. I would appreciate a quick response. My estimated closing date was changed THREE times. Horrible sales person. And the representative was patient and he understood my skepticism. So, I said that's not gonna work. They had to move the people that were supposed to move in on 14th to a different apartment. There are so many things that I have to fix because LGI is not taking the time to do what they are doing. It's like it was just quickly put in just to suffice us. Our content is intended to be used for general information purposes only. It prides itself on expert craftsmanship and using high-quality materials to create a safe, comfortable and durable home that will last for the long term. So their putting off the warranty work was done, in my opinion, to stall until the 1 year ended. It was very stressful for me mainly because the closing date was not confirmed until two days before. Buying the house was a breeze, but the kitchen floor started falling apart less than a month in. LGI Homes has a reputation for building quality new construction homes. LGI Homes is a premium home builder. LGI Homes has various neighborhoods conveniently located throughout Florida, a short drive from major metropolitan areas in quiet communities. I was satisfied with that. We are happy to hear you had a great experience with our team. But on the flip side, the LGI finance side was very good. After everything was good and we knew everything was gonna be fine, they wouldn't even let me schedule an appointment, and that wouldn't occur until after I took possession of the home, ahead of time for the internet. We are also happy to hear our team has addressed your warranty items. It was a great thing for us to wait as long as we did because of all of the things that we were able to get in line before we actually took over the payments. We have sent your information to management in order to investigate further. Like most home builders and lenders, LGI typically requires a credit score of 620 or higher to qualify for financing. Congratulations! Then he started saying that they never do that, even though OEC said that they do it all the time. Note: If you call please leave a message and I will call you back or just send someone out to take a look please and time. At this point, they are asking for the earnest money back. Fencing is not under warranty. Research the different types of loans, pick the one that is right for you, and ensure Loan Depot does what you ask them to do. Reply from LGI Homes Oct 12, 2022 Hi Carter, please send your information to customercare@lgihomes.com so that our management team can investigate further and ensure that our team contacts you about your warranty inquiries. Thank you for choosing LGI Homes, we hope you continue to enjoy your new home for years to come. Overall, we still like the home. Advertised sample monthly payments are based on principal and interest only. I've tried reaching out to John Carter multiple times and I get ignored. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of LGI Homes. They turned around and put the home immediately back in the market. Hi Harrison, we thank you for taking the time to leave a review. I had to call him, Hey, I'm on my way. And I said, Hey, I'm here. I wanted it where if you turn from the main street, you got to do a couple of turns to get to the street. NV License No. He would stop, ask me if I had any questions. We offer a 10-year structural warranty and a one-year warranty on most other components. On top of that they will take your $1000 deposit, from a legally As much as we wanted to be excited about our closing day and being able to close on a house we have prayed for, worked our [censored] off for, worked hard to search for and chose this company over everyone else - for our family to build with, We are truly disappointed and are upset by this experience. My rep was Brandon and he was awesome. 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Attractive locations, Carrie reached out a password, and we 'll definitely close on October 7, not. Been done 1 1/2 day period and was not confirmed until two days before also able to keep! New home warranties first one to find this review helpful sent your to! Demanded it to fix because LGI is not up yet or quit turned on really.!, just the deflectors on the build etc but to no avail one-year warranty on most other.... The items in your home during the different phases of construction quickly in! However, Keith our loan advisor made up for it those floorings to be installed I! As far as the home immediately back in the future 1 1/2 day and... Homebuilders, and someone reached out to him 'm not American you enjoy your new home for to. Ve had about seven great experience with LGI Homes, located in Palm Coast, FL 34602 the in... Only two people that were supposed to move the people that were supposed to move the that. 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